Upon receipt of your email acceptance to the V1 estimate, and any updated variation(s) thereof, and upon the vehicle delivery to The Surgery, you, The Client are taken to have exclusively accepted and be immediately bound, jointly and severally, by these terms and conditions.
You warrant that unless disclosed to us in writing that you are the legal owner of the vehicle and that you have the power to enter into this agreement and have obtained all necessary authorisations to allow you to do so, that you are not bankrupt or insolvent and that this agreement creates binding and valid legal obligations.
These terms and conditions may only be amended with our consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between us.
All information provided to you in our estimates is based on the years of knowledge and experience. Every project is different and it’s not always possible to foresee its outcome. In our experience it can be challenging to see everything behind the paint, or indeed, hiding within a panel, we do our very best to highlight potential grey areas, thus, all costs outlined in the estimate may vary as the project progresses. Our team will keep you up to date with any changes or additional work as much as possible. You, The Client, may wish to allocate a level of financial contingency that you feel comfortable with for your project.
Our hourly rate is based on our workshop and office overheads and to ensure we have skilled staff working on your vehicle. All estimates are exclusive of GST, unless indicated, and any items purchased may have shipping, customs and foreign currency charges applied.
Once your estimate is accepted, we will contact you to pencil in a date for vehicle delivery. We ask you, The Client, advise us, The Surgery, in writing at your earliest awareness of any timelines or budget constraints that you have or are working towards.
Checking into the workshop will be scheduled with our administration team. Whilst we undertake to work hard to keep to our proposed check-in dates, some of the existing projects can have unexpected additional requests which can add unforeseen time to your original check-in dates. Every client who is in the workshop is afforded time to consider updated estimates and also to request additional works as their project progresses. This can cause unexpected delays in the scheduling. Once your vehicle is in the workshop, these same principles will apply to you. We appreciate your understanding
Please be aware that there are other clients in the workshop and as such we cannot work on your vehicle full time, end to end on your project without prior discussion. Some of our processes require your vehicle to sit and hold either as part of a technical restoration process, paperwork, or as we progress other projects within the workshop. Whilst we undertake to work hard to keep to our discussed schedules, some of our work is unknown at the time of original and updated estimates, thus our timing can be fluid and there may be some changes in dates for your project.
Upon delivery of the vehicle to our workshop, we will conduct, the current condition of the vehicle allows, a full test of functioning electrics and mechanics at your cost. Notes will be taken of what does and does not work and it will be logged with your project and communicated with you. The Surgery is not liable for any electrics, parts or mechanical issues that were pre-existing to the delivery to our workshop.
For New Zealand registered vehicles, we recommend that you keep your vehicle’s licence and registration current, or placed on hold, whilst work is being undertaken with us. If a vehicle has a lapsed registration, it may need to go through additional compliance steps to get back on the road.
All clients must remain in regular communication with The Surgery’s team so that any questions, unexpected issues and/or ideas can be discussed, approved or declined. If for any reason communication with our team stops without warning, all work on that project will stop until satisfactory communication has resumed. Unless prearranged with our team, if there is a void of communication with us for a period of more than 30 days, all work will stop and the vehicle will be moved into storage at a rate of $250 plus GST per month from the date of our last recorded communication from you.
Due to the volume of work that is managed within The Surgery, all meetings with our team must be scheduled by appointment and we request as much notice as possible to work in with our schedules.
Unless discussed and prearranged with our team, any project that has seen delays in waiting for owner sourced parts or, approval for further work or, is otherwise delayed wholly or in part by the owner more than 30 days then we have the right to stop work and may move the vehicle into storage at a rate of $250 plus GST per month.
Parts delivery and collection
All parts that are delivered or collected from the workshop must be arranged by appointment. All parts arriving or leaving will be documented and photographed at your cost so that they can be tracked and accounted for.
If at any point during the project you feel that the work being carried out and/or invoiced for, is incorrect or does not meet your expectation, please contact our management team to discuss your concerns. Acceptance of each invoice and the work contained within is acknowledged by its payment. If you are concerned with any details within an individual invoice, you have 14 calendar days following the due date of that invoice to raise this via email with our management team.
Photography and Videography
Any and all media created by The Surgery will remain the rights of The Surgery and can be used by us for the purpose of advertising on all platforms, printed and digital.
You will be issued with a private online project gallery of your vehicle’s project. This provides a photographic reference of all parts and work undertaken on your vehicle. We request these galleries are private and should only be accessed by The Client themselves. Links should not be shared to other businesses or individuals without prior written consent of the management team at The Surgery.
Selected images may need to be shared with certifiers to verify work where required. In such cases we create a new gallery and copy in the selected photos to share.
All vehicles that are planned to have any paint work undertaken – either a full body repaint, exterior only, or part thereof; will need to have the existing colour documented at the disassembly phase of the project – even if a new colour is being chosen. We do this to ensure the client has the existing paint on record. This will be obtained via our paint scanning tools to identify the closest match in our PPG paint system, or as a code supplied from the Client (if known), from manufacturer plates or VIN references on the vehicle.
Upon scanning the paint, on average, three test cards will be sprayed out at the client’s cost and documented against existing paint to ensure an accurate record of existing paint is known prior to any paint removal.
Vehicle paint selection will require written Client approval before the final paint procedure can commence. Colour swatches, spray test cards and/or spray test panels will be used at Cost to finalise the paint selection for approval. Where more than one colour is to be applied, a photoshop colour map will be provided to The Client at their cost, to be approved. Once colour, and a colour-map if applicable, is approved and painting begins, the selection can not be changed. If a change is requested after painting has begun, we must start over the paint selection process from the beginning at the additional cost to the client.
If a custom paint colour is ordered for your vehicle, the full amount of pre-mixed paint will be charged to The Clients account upon mixing of the paint. Any paint additives will be added as the paint process progresses and these will be itemised on your invoices. Clients can request we store any excess paint for future work, or take this paint away with them upon project completion.
Consumer Guarantees Act
Our workshop will honour our obligations under the Consumer Guarantees Act in respect of all the work carried out. If The Client is acquiring works for the purposes of a trade or business, The Client acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply.
Project Approval Process
Upon completion of your project, The Surgery Management team and The Client will arrange a time for you to review the vehicle to confirm work has been completed to the client’s satisfaction. Any items raised on the work that has been completed that require additional attention will be agreed on in writing using numbered photographs and descriptions as reference, by both parties and addressed before the vehicle leaves the workshop. Once these agreed items have been addressed the client will review them again. For final sign off, you, the client, acknowledge that by taking the vehicle away from the workshop that you are satisfied with the work.
Our guarantees apply to the client who has paid all invoices in full and is non-transferable – valid to the owner of the vehicle at the time it was worked on.
We operate a “back-to-base” guarantee, which means that the client will cover the cost of returning the vehicle to our workshop for any reason.
Our guarantees generally have a no questions asked policy, however, for those vehicles who we identify that may have not undertaken regular maintenance or care on their vehicles, further investigation will be required and either part or full payment for remedial work will be requested.
Any written warranty in addition to the below that The Surgery provides to the Customer will also form part of these terms and conditions of trade.
Our Bodywork guarantee
applies to areas that we have worked on, e.g exposed, repaired, treated and/or protected the metal substrate of, and that the vehicle has been coated with a rust preventative product by The Surgery.
We guarantee all the work we do to these pieces for a period of 10 years.
To ensure the long life of your vehicle and our workmanship guarantee, we require the return of the vehicle within an 18month period to our workshop for a free 30 minute quality assessment on all the areas of body work carried out by The Surgery.
Should you suspect there could be a corrosion issue, this must be brought to the attention of The Surgery’s management team immediately to expedite remediation. Should any corrorision (time being of the essence), not be notified to us, due to neglect of the owner, the warranty coverage may not fully apply to the corroded area(s).
Issues can be caused by environmental factors such as climatic conditions and where and how your vehicle is usually stored and/or used. A certain level of vehicle maintenance is required by the owner. If the issue or issues are found to be due to lack of care or maintenance on the vehicle, any remedial work on the issue or issues will be void from our guarantee.
Our Parts Warranty:
Covers body and mechanical parts and shall be the current warranty provided by the manufacturer or supplier of the parts (new or outwork / reconditioned items) that have been purchased through The Surgery from our suppliers, on the basis that they are fitted to the vehicle by The Surgery.
The Surgery shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Parts, unless specifically stated otherwise by The Surgery.
Fit for purpose second hand parts are not covered by our warranty, nor any parts supplied to The Surgery by you, The Client.
In the event an international supplier does not have a warranty for parts or refuses to honor their warranty, we have a limited recourse and cannot be liable for this outcome.