Upon receipt of your email acceptance to the V1 estimate, and any updated variation(s) thereof, and upon the vehicle delivery to The Surgery, you, The Client are taken to have exclusively accepted and be immediately bound, jointly and severally, by these terms and conditions.
You warrant that unless disclosed to us in writing that you are the legal owner of the vehicle and that you have the power to enter into this agreement and have obtained all necessary authorisations to allow you to do so, that you are not bankrupt or insolvent and that this agreement creates binding and valid legal obligations.
These terms and conditions may only be amended with our consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between us.
All information provided to you in our estimates is based on the years of knowledge and experience. Every project is different and its not always possible to forsee its outcome. In our experience it can be challenging to see everything behind the paint, or indeed, hiding within a panel, we do our very best to highlight potential grey areas, thus, all costs outlined in the estimate may vary as the project progresses. Our team will keep you up to date with any changes or additional work as much as possible. You, The Client, may wish to allocate a level of financial contingency that you feel comfortable with for your project.
Our hourly rate is based on our workshop and office overheads and the cost of workshop materials used and to ensure we have skilled staff working on your vehicle. All estimates are exclusive of GST, unless indicated, and any items purchased may have shipping and foreign currency charges applied.
Once your estimate is accepted, we will contact you to pencil in a date for vehicle delivery and propose an estimate for completion of your project. We ask you, The Client, advise us, The Surgery, in writing at your earliest awareness of any timelines or budget constraints that you have or are working towards. Whilst we undertake to work hard to keep to our proposed project schedules, some of our work is unknown at the time of original estimate, thus our timing can be fluid and there may be some changes in dates originally proposed for your project. We appreciate your understanding.
Upon delivery of the vehicle to our workshop, we will conduct a full test of all the electrics and function and mechanics at your cost. Notes will be taken of what does and does not work and it will be logged with your project and communicated with you. The Surgery is not liable for any electrics, parts of mechanical issues that were pre-existing to the delivery to our workshop.
We believe in the old adage “do it once, do it right“, so we guarantee you that all rust repairs and paintwork carried out on your car by us will remain in first class condition for a period of 10 years. If not, we guarantee to put it right at our cost. In some cases we do not receive the full funds we requested to the insurance company to repair your vehicle to the “high” standard you should expect. Should your insurer decline to cover the full cost of your repair, we will apply an hourly surcharge to offset the reduced rate the Insurance Companies provide to us to bring your vehicle to a ‘good’ standard.
All clients must remain in regular communication with The Surgery’s team so that any questions, unexpected issues and/or ideas can be discussed, approved or declined. If for any reason communication with our team stops without warning, all work on that project will stop until satisfactory communication has resumed. Unless prearranged with our team, if there is a void of communication with us for a period of more than 30 days, all work will stop and the vehicle will be moved into storage at a rate of $250 plus gst per month from the date of our last recorded communication.
Due to the volume of work that is managed within The Surgery, all meetings with our team must be scheduled by appointment.
Unless discussed and prearranged with our team, any project that has seen delays in waiting for owner sourced parts or, approval for further work or, is otherwise delayed wholly or in part by the owner more than 30 days then we have the right to stop work and may move the vehicle into storage at a rate of $250 plus GST per month.
Parts delivery and collection
All parts that are delivered or collected from the workshop must be arranged by appointment. All parts arriving or leaving will be documented and photographed so that they can be tracked and accounted for.
If at any point during the project you feel that the work being carried out an/or invoiced for, is incorrect or does not meet your expectation, please contact our management team to discuss your concerns.
Photography and Videography
Any and all media created by The Surgery will remain the rights of The Surgery and can be used by us for the purpose of advertising on all platforms, printed and digital.
You will be issued with a private online project gallery of your vehicle’s project. This provides a photographic reference of all parts and work undertaken on your vehicle. We request these galleries are private and should only be accessed by The Client themselves. Links should not be shared to other businesses or individuals without prior consent of the team at The Surgery.
Vehicle paint selection will require Client approval before the final paint procedure can commence. Colour swatches and spray test cards will be used at The clients cost to finalise the paint selection for approval. Where more than one colour is to be applied, a photoshop colour map will be provided to The Client at their cost, to be approved. Once colour, and a colour-map if applicable, is approved and painting begins, the selection can not be changed.
If a custom paint colour is ordered for your vehicle, the full amount of pre-mixed paint will be charged to The Clients account upon mixing of the paint. Clients can request we store this paint for future work, or take this paint away with them.
Consumer Guarantees Act
Our workshop will honour our obligations under the Consumer Guarantees Act in respect of all the work carried out. If The Client is acquiring Works for the purposes of a trade or business, The Client acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply.
Our guarantee applies only to areas we have worked on that have been repaired, treated and/or protected down to the metal substrate, and that has had the correct rust prevention coatings applied such as cavity wax and underseal. We guarantee all the work we do to these pieces for a period of 10 years. Our guarantee is non-transferable – only valid to the owner of the vehicle at the time it was worked on.
Our guarantee applies only to clients who have paid all invoices in full.
We operate a “back-to-base” guarantee, which means that the client will cover the cost of returning the vehicle to our workshop for any reason.