1. Consultation and Assessment
This first step involves a face to face, online or phone discussion on the scope of the project. This includes specific wants, needs, and expectations that the client has.
A physical appraisal of the vehicle in its current state follows, either at The Surgery, off-site or via photos on the internet if required.
2. Appraisal Estimate
As a starting point, an initial estimate of areas able to be assessed is provided.
Some areas may need disassembly in order to be fully assessed and accurately priced, and delivery of the vehicle to The Surgery allows this next step to happen.
Each estimate is customised in as much detail as we are able to provide for your vehicle. These estimates take time to compile and as such, there is a small fee of $165+gst which is refundable upon your first invoice when work commences.
3. Private Project Photo Gallery
Your gallery will get updated with photos before each task begins, stages during, and when the task is completed, allowing you to follow our progress step by step. Learn more about our private project photo gallery HERE
As required for a full quote to be completed, or as the first step of work on the project.
Digital photos are taken as a record of the parts that are removed and stored.
5. Working Quote
This provides descriptive detail of all work required and provides the work detail and budget for the project.
Once accepted by the client in full or part, a project timeframe is agreed upon.
6. Fabrication and Repairs
All rust is removed from areas to be repaired, and new steel is welded in place to produce a permanent repair.
These repairs are completed to LTSA standards and carry our 10-year guarantee and a digital photographic record.
Any fabrication or repair work requiring repair certification can be carried out and supported by The Surgery and directed through the legal requirements via our network of Certifiers.
7. Filling, Finishing, and Straightening
Intensive and detailed hand finishing work, to make repaired panels smooth, straight, and blemish-free, ready for the first stage of paintwork.
Our paintwork is all two-pack or waterborne and to high quality, having won several concourse awards for the finish.
We provide comprehensive rustproofing using a pressure pot cavity wax injection system.
This is applied to the upper and under the body.
The Surgery operates within a network of excellent tradespeople, so can easily provide services for Auto Electrical, Upholstery, and Mechanical work required as part of the project.
The majority of this work is provided on The Surgery’s premises.
12. Detailing and testing
This step sees hand finishing and attention to detail, final systematic quality checks, and test driving of the vehicle, to ensure that expectations are met.